Know the account before the outreach.
Separate what is publicly confirmed from what needs Salesforce / CSM validation. Then map the operating layer where expansion is actually won.
Global Client Officers · site / country ops
Take TP proof into the next client QBR or geo rollout.
Jose Guillermo Ramirez · President, Americas
Sanjay Ponnappa · India & EMEA
Product depth + new program attachment, not generic “more Alorica.”
Andrew Wilmott · Telecom/Utilities/Healthcare
Brad Call · BFSI/Retail
Use sector owner to identify Sanas-fit voice programs by geography.
Scott Strickland · CCO
Reservations / Rewards / guest care / outsourced queue mapping.
Chris Condon · President & GM USNS
Cinthia Ambrogi · CLO
Prioritize finance/collections, telecom support and regulated healthcare.
Giridhar GV · APAC CEO
Anshuman Singh · EMEA / GPS
Merlin Gackle · VP Global Healthcare Sales
Healthcare voice is the clearest initial wedge if Sanas is active.
Robert Jimenez · CRO
Ganapathy Subramaniyan · CIO
AEP post-mortem, member-service expansion, Colombia/PH multilingual operations.
Dejan Leskaroski · CRO
Brandon Larson · SVP/GM Cloud, AI & IMS
Carrier shortlist → joint solution owner → operator executive / product team.
Technology Advisors / CX specialists
Joint workshops, roundtables and account-specific advisor support.
Map where the actual voice work lives.
Not every location is equally valuable. I want the places where a high-volume voice LOB, Sanas-fit workforce and accountable operating owner intersect.
TeleperformanceIndia · Philippines · LATAM
Sanas explicitly cites agent comprehension, hiring and training efficiency. Use the existing scorecard to find adjacent client programs.
Sanas already expanded here. TP publicly references 100+ Philippine programs; next work is program-by-program penetration.
Sanas specifically names LATAM as an opportunity. Map Colombia / Mexico programs serving U.S. English queues.
Prioritize high-AHT, regulated, sales or emotionally complex queues where clarity changes a measurable KPI.
AloricaAmericas mix + India ramp
Healthcare 13%, retail 12%, technology 11%, travel 7% in the Everest Americas profile.
Technical support 12%, collections 11%, inbound sales 4%, outbound sales 2%.
Current growth signal. Find which client programs are driving the ramp and attach Sanas before steady state.
Sanas is already standardized broadly; expansion is client, workflow and module depth.
EveriseHealthcare LOB × geo
Everise explicitly delivers member-management services from these markets.
Mohali is positioned for complex CX and digital operations; Everise also discusses India healthcare support for AEP.
A recent payer ramp reached 2,339 champions at peak while maintaining 100% SLA targets.
If active in Sanas, map which LOBs and geographies still lack Accent / Language coverage.
HGSHealthcare scale + global delivery
USA, UK, Canada, Australia, Colombia, Philippines, India, Jamaica, South Africa and UAE.
Plus 6–10 national insurance payers and broad member/patient support capabilities.
HGS publicly lists these workflows; they map well to Sanas clarity / translation use cases.
Use healthcare sales / account leadership rather than broad corporate outreach.
Fusion CXPH scale + vertical owners
Public location material cites Manila, Cebu, Silang and Legazpi for enterprise voice programs.
Nearshore English / bilingual coverage creates natural Accent + Language Translation hypotheses.
Andrew Wilmott owns telecom/utilities/healthcare; Brad Call owns BFSI/retail.
Ask where a current client program has the largest clarity, transfer or conversion gap.
AtentoLATAM-specific entry points
Atento publishes multiple Mexico centers and these sector concentrations.
Strong local vertical concentration; use client/LOB ownership rather than generic country outreach.
Chris Condon leads the USNS region with an explicit remit to find profitable growth opportunities and strengthen customer relationships.
Collections / financial recovery and complex regulated service are especially Sanas-relevant.
The assigned book should expand beyond my prep list.
Sanas currently displays these brands publicly. Once inside, I would apply the same schema instead of assuming the nine accounts above are the whole territory.