Same sequence. Different door.
Current state → operating owner → whitespace → trigger → next move.
TELEPERFORMANCE · BPO
Proof+22% CSAT · −37.5% AHT · +14% FCR
Current scale~490k employees · ~100 countries
Expansion already shownIndia → Philippines; LATAM named opportunity
Core questionWhich client program / geo is next?
THE OPPORTUNITYClient-program expansion
Use proven TP outcomes to enter the next enterprise queue through the TP Account Director.
WHITESPACE
Surface
India
Philippines
LATAM
Other hubs
Accent
PROVEN
EXPANDED
VALIDATE
MAP
Language
CLIENT-LED
CLIENT-LED
HIGH FIT
MAP
Speech Intelligence
CROSS-SELL
CROSS-SELL
CROSS-SELL
CROSS-SELL
RELATIONSHIP PATH
Sanas CSM / AEdeployment + champion truth
TP Global Client Officerenterprise relationship
Site / Country Opsdelivery + adoption
Enterprise VP CX / Vendor Mgmtcontract outcome
Miranda CollardAmericas executive sponsor when multi-geo scale matters
NEXT MOVES
01
Map programs
GCO → client → site → LOB → seats.
02
Find timing
QBR, renewal, new site, hiring or RFP.
03
Create meeting
Validate one queue and one rollout path.
Goal: named program + baseline + owner.
ALORICA · BPO PLATFORM
Known positionSanas says platform is company-wide across geographies / client accounts
Commercial signal60%+ of clients expanding with Alorica in 2026
Live ramp2,000+ India jobs expected in H2 2026
Core questionWhich new program / module is not yet fully attached?
THE OPPORTUNITYDepth, not logo expansion
When Sanas is already strategic, grow through new client programs, product modules and site ramps.
EXPANSION LAYERS
Layer
What to find
Who matters
Trigger
Output
Site growth
new programs / seats
regional ops
hiring / launch
attach before ramp
Client program
renewal / SLA pressure
Account Director
QBR / RFP
co-pitch Sanas
Product depth
language / audio / intelligence gap
current champion + product owner
new workflow
cross-sell
RELATIONSHIP PATH
Sanas Account Teamcurrent deployment
Client Account Directorenterprise contract + QBR
Site / Program Ownerbaseline + rollout
Jose Ramirez / Sanjay Ponnapparegional sponsorship for Americas or India/EMEA
Enterprise Vendor / CXclient decision path
NEXT MOVES
01
Map new ramps
India / LATAM programs and seats.
02
Map client owners
Which Account Directors have QBRs / renewals next?
03
Attach value
Make Sanas useful to Alorica's own sale.
Goal: one client review with a quantified Sanas story.
WYNDHAM · DIRECT ENTERPRISE
Current scale~8,400 hotels · ~100 countries · 126M+ Rewards members
OriginRelationship began at CCW
Proof+50% booking conversion · +42% sales transfer
ChampionMichael Mahar · SVP & Head of Commercial Technology
THE OPPORTUNITYUse one proven workflow to open the next.
Event relationship → proof → executive sponsor → adjacent LOB or BPO queue.
LOB MAP
LOB
Evidence
Need internally
Question
Likely owner
Reservations
PROVEN
sites / seats
more regions / brands?
Reservations / Sales Ops
Rewards
PAIN MENTIONED
deployment status
member-service fit?
Loyalty
Collections
PAIN MENTIONED
deployment status
RPC / payment fit?
Finance Ops
Multilingual guest care
UNKNOWN
languages / geos
Language Translation?
Global Guest Services
RELATIONSHIP PATH
Michael MaharSVP & Head of Commercial Technology · existing sponsor
Sanas CSM / AEcurrent account truth
Reservations / Guest Careproven workflow
Rewards / Commercial Owneradjacent member / revenue motion
Scott Strickland / BPO Ownercommercial scale or outsourced execution
NEXT MOVES
01
Confirm scope
Which queues are live today?
02
Choose adjacent LOB
Use closest proof + sponsor path.
03
Ask narrowly
One introduction, one workflow.
Goal: validate baseline and expansion owner.